Contact Us

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1. Refund Policy

• 24-Hour Cancellation: If you decide to cancel your booking, you may be eligible for a full refund if the cancellation is made at least 24 hours before your scheduled service appointment. Cancellations made after this period are non-refundable or may be subject to a partial charge.
• Incorrect Diagnosis by Third-Party Mechanics: If your vehicle has been diagnosed or repaired by a third-party mechanic, Mobile Mechanic Scotland is not responsible for any incorrect diagnosis or services performed by them. Parts purchased based on a third-party diagnosis are non-refundable and cannot be returned, even if unused or in original packaging.

2. Warranty Policy

• Parts Supplied by Customers: Customer-supplied parts come with no warranty. If you provide your own parts, we are not responsible for any defects, malfunctions, or issues that arise after installation. If incorrect parts are supplied by the customer, a full labour charge will still apply.
• Parts Supplied by Mobile Mechanic Scotland: All parts supplied by Mobile Mechanic Scotland are covered by the manufacturer’s warranty, which is typically 12 months or 12,000 miles (whichever comes first). This warranty covers defects in materials or workmanship.
• Labour Warranty: Labour carried out by Mobile Mechanic Scotland is covered by a 3-month or 3,000 miles warranty (whichever comes first) from the date of completion.

3. Exclusions from Warranty

• Incorrect Third-Party Diagnosis: We are not responsible for parts purchased based on incorrect third-party diagnoses. These parts are not eligible for warranty or return.
• Third-Party Repairs or Modifications: Any work previously carried out by another mechanic is not covered under our warranty. Our warranty only applies to repairs performed by Mobile Mechanic Scotland.
• Improper Use or Maintenance: The warranty does not cover parts or labour if the issue arises from improper use, accidents, neglect, or lack of proper maintenance.
• Customer-Supplied Parts: No warranty is provided on parts supplied by the customer, even if installed by us.
• Repairs Under Warranty: All warranty repairs must be carried out by Mobile Mechanic Scotland. We do not provide refunds or reimbursements for any repairs performed by third-party mechanics. Any repairs carried out outside of Mobile Mechanic Scotland will void the warranty.

4. Important Reminder: Wheel Checks

• Post-Service Wheel Check: After any service involving wheels (e.g., tyre replacement, brake repair), it is the responsibility of the vehicle owner to check all wheel nuts for tightness after 50 miles of driving. Failure to perform this check may void any related warranty.

5. How to Request a Refund or Warranty Claim

If you believe you are entitled to a refund or warranty claim, please follow these steps:

1. Contact us as soon as possible via:
   Email: info@mobilemechanicscotland.co.uk
   Phone: 07393638708
2. Provide relevant details, including:
    
   • Your service invoice number
   • A description of the issue
   • Supporting evidence (e.g., photos, vehicle mileage)

1. Additional requirements:
    
   • Refund requests must be made within the 24-hour cancellation window
   • Warranty claims must include proof of purchase and vehicle details

We aim to respond within 5 business days.

6. Contact Us

Mobile Mechanic Scotland

Email: info@mobilemechanicscotland.co.uk

Phone: 07393638708

Website: mobilemechanicscotland.co.uk